We accept both credit and debit cards as payment methods for your prepaid reservation rate. However, the card has to be in the primary driver’s name in order to pick up a rental vehicle.
Your normal driver’s license, issued by your country of residence and held for a minimum period according to local legislation or conditions. It will be requested at every rental. In addition to your normal Driving License, your International Driving License is also mandatory if your driving license is written in a language different to the one of the renting country and/or in characters that cannot be read in the renting country. Note that your International Driving License is valid only if accompanied by your normal Driving License. Driving Licenses must be valid in the country of rental.
Your identification document such as your passport or your national identity card.
Your valid credit card with an expiry date after the due check-in date.
You may cancel your reservation by using the same booking channel as the one used for your reservation or by contacting our local Call Center. You may cancel your reservation as follows: You may cancel the reservation free of charge up to 48h before the rental is due to start, if not an amount of 75€ will be charged
Return of the vehicle with the same level of fuel tank:
If you need to contact Safe Cars regarding any lost items, please call the local office. However, please note that Safe Cars can accept no liability for items left in the vehicle at the end of the rental.
Yes, you have to check that the vehicle condition report reflects the actual vehicle condition.
If an apparent defect is not listed, please proceed to a joint examination of the vehicle with the Safe Cars employee, in order to update the rental agreement.
Safe Cars provides clients with complete 24-hour emergency road side assistance. The numbers to be called are printed on the rental agreement.
In the event of a breakdown or an accident, you will receive prompt assistance. You must always remember to complete an accident report form, if an accident happens, giving a full account of the circumstances in which, the accident happened. In the event of an accident, always make out a jointly agreed report with the other person involved (you’ll find one in the folder containing the vehicle’s documents). If you don’t, you could be held liable for the cost of repairing the damage done to the rental vehicle.
In case you have a fine during your rental, you will receive the fine notice from the police that you will have to pay. In addition, you will be charged of a fine administration fee directly included in your final rental invoice.
The vehicle should be return to the Safe Cars station at the latest on the date and time shown on the rental agreement document. The hire period will end when you return the vehicle to the Safe Cars station and hand the vehicle keys and the registration documents to a Safe Cars agent or its representative. The rental period is calculated per 24 hours non divisible from the time of pick-up of the vehicle. Safe Cars allows a 1-hour tolerance period at the end of the rental.
Rental extension is possible however you need to contact the pickup station which will provide the approval. A dedicated extra fee will be charged.
